John D. Pickering

Education

֍ Bachelor of Science in Information Technology, University of South Florida Tampa, FL; May 2011
• Coursework Focus: Program Design, Web Design, Networking, Business Communication, Software Configurations
• Core GPA: 3.6, Overall GPA: 3.2

֍ CompTIA A+ Certification Preparation Course, Hillsborough Community College, ICCE; November 2013

֍ CompTIA A+ Certification, COMP001020631465 _{Valid thru 12/6/2025}

Technology Qualifications and Skills

֍ Microsoft Office Specialist Master Certified: Microsoft Office 2000
• Proficiency maintained up to Microsoft Office 2021, though new certificates were not pursued.

֍ Programming Proficiencies: QBASIC, Visual BASIC, C, C++, Java, SQL

֍ Networking Experience: Home and Business networks

֍ Break/Fix Experience: Assisting IT at various positions since 2005

֍ PC Building: Compiling and constructing PCs from the ground up from individual parts

֍ Multimedia Experience: digital video editing and compilation, visual and audio effect rendering, and sound board setup and operation

֍ Artistic Skills: Digital image editing, 3D rendering, graphic design and character design

Technology Experience

֍ On-Call Network Maintenance Consultant: Suncoast ID Solutions, Ft. Myers, FL _{May 2005}
• Maintained and repaired the company-wide computer network
• Established procedures for the company to maintain network stability

֍ Usher and Tech-Team: Cornerstone Christian Church, University of South Florida; Tampa, FL _{Oct 2006 – May 2008}
• Ran the computer lyric projector during worship services
• Organized the lesson notes and ran the projector during live service
• Produced, filmed, and edited video advertisement for church events

֍ Technical Adviser: Second Presbyterian Church, Portsmouth, OH _{May 2005 – May 2012}
• Taught the pastor how to utilize existing technology to simplify and organize work
• Assisted the pastor in recovering old software and implementing new software to accomplish tasks
• Upgraded the sanctuary recording systems for both verbal and musical recording and streaming
• Installed new software on church computers to streamline communication

֍ Volunteer Audio Tech: Breath of Life Church, Tampa, FL _{May 2020 – June 2023}
• Operate Behringer X32 soundboard for live services
• Prepare and update sound system as needs arise
• Coordinate DMX lights and controls alongside video tech

֍ Volunteer Technical Team: Bay Hope Church, Tampa, FL _{July 2023 – Present}
• Operate cameras for online streaming and recording during worship services and events
• Manage subtitles, graphics, and videos during services and events
• Coordinate the event director with the lighting and sound teams during services and events

֍ Freelance A+ Technician: Various sites for a number of short-term clients, Locations varied by client needs _{December 2012 – Present}
• Troubleshoot and correct nonfunctional or improperly functioning PC computers and smartphones
• Setup user accounts for new users or for new PCs or smartphones
• Install preventative security measures in existing PCs and smartphones
• Install new hardware in PCs, laptops, and compatible smartphones

Other Employment History

֍ Overnight Shelf Stocker: Wal-Mart Neighborhood Market, Cape Coral, FL _{May 2005 – June 2005}
• Unloaded product pallets
• Loaded and faced the products on the shelves
• Assisted late-night customers
• Loaded and wrapped product pallets for storage

֍ Package Handler: Federal Express Home Delivery, Ft. Myers, FL _{June 2005 – August 2008}
• Unloaded packages from delivery trucks
• Scanned and sorted packages to individual route trucks for delivery
• Routed any unlabeled, damaged, or unscannable packages to quality assurance

֍ Senior Customer Support and Sales Representative: Convergys (Now Concentrix), Tampa, FL _{June 2015 – Feb 2017}
• Managed inbound customer support calls
• Provided and sold solutions for customer concerns
• Advised representatives to ensure that customers received the highest quality service
• Fielded escalated issues from customers throughout the production floor

֍ Accounts Receivable Specialist: Advantage Solutions, Tampa, FL _{Feb 2017 – Present}
• Receive incoming commission payments from various clients
• Sort documents to ensure proper support is available
• Process checks via spreadsheets to reconcile to existing orders
• Create missing orders to reconcile payments to as appropriate
• Create and maintain training material and workbook macro for department

֍ Voice Actor: Lewis and Young Entertainment via C4Con, Homosassa, FL _{September 2023}
• Create interesting and dynamic character personalities
• Bring script lines to life before a live audience
• Receive instruction to perfect performances during rehearsals
• Perform live in the format of a traditional radio show