John D. Pickering
![](https://jdpickering.com/wp-content/uploads/2024/08/Pick-CV-Profile-Pic-scaled.jpg)
john@jdpickering.com | 239-443-0837
Education
֍ Bachelor of Science in Information Technology, University of South Florida Tampa, FL; May 2011
• Coursework Focus: Program Design, Web Design, Networking, Business Communication, Software Configurations
• Core GPA: 3.6, Overall GPA: 3.2
֍ CompTIA A+ Certification Preparation Course, Hillsborough Community College, ICCE; November 2013
֍ CompTIA A+ Certification, COMP001020631465 Valid thru 12/6/2025
Technology Qualifications and Skills
֍ Microsoft Office Specialist Master Certified: Microsoft Office 2000
• Proficiency maintained up to Microsoft Office 2021, though new certificates were not pursued.
֍ Programming Proficiencies: QBASIC, Visual BASIC, C, C++, Java, SQL
֍ Networking Experience: Home and Business networks
֍ Break/Fix Experience: Assisting IT at various positions since 2005
֍ PC Building: Compiling and constructing PCs from the ground up from individual parts
֍ Multimedia Experience: digital video editing and compilation, visual and audio effect rendering, and sound board setup and operation
֍ Artistic Skills: Digital image editing, 3D rendering, graphic design and character design
Technology Experience
֍ On-Call Network Maintenance Consultant: Suncoast ID Solutions, Ft. Myers, FL May 2005
• Maintained and repaired the company-wide computer network
• Established procedures for the company to maintain network stability
֍ Usher and Tech-Team: Cornerstone Christian Church, University of South Florida; Tampa, FL Oct 2006 – May 2008
• Ran the computer lyric projector during worship services
• Organized the lesson notes and ran the projector during live service
• Produced, filmed, and edited video advertisement for church events
֍ Technical Adviser: Second Presbyterian Church, Portsmouth, OH May 2005 – May 2012
• Taught the pastor how to utilize existing technology to simplify and organize work
• Assisted the pastor in recovering familiar software and implementing new software to improve alacrity in office tasks
• Upgraded the sanctuary recording systems for both verbal and musical recording and streaming
• Installed new software on church computers to streamline communication and distribution
֍ Volunteer Audio Tech: Breath of Life Church, Tampa, FL May 2020 – June 2023
• Operate Behringer X32 soundboard for live services
• Prepare and update sound system as needs arise
• Coordinate DMX lights and controls alongside video tech
֍ Volunteer Technical Team: Bay Hope Church, Tampa, FL July 2023 – Present
• Operate cameras for online streaming and recording during worship services and events
• Manage subtitles, graphics, and videos during services and events
• Coordinate the event director with the lighting and sound teams during services and events
֍ Freelance A+ Technician: Various sites for a number of short-term clients, Locations varied by client needs December 2012 – Present
• Troubleshoot and correct nonfunctional or improperly functioning PC computers and smartphones
• Setup user accounts for new users or for new PCs or smartphones
• Install preventative security measures in existing PCs and smartphones
• Install new hardware in PCs, laptops, and compatible smartphones
Other Employment History
֍ Overnight Shelf Stocker: Wal-Mart Neighborhood Market, Cape Coral, FL May 2005 – June 2005
• Unloaded product pallets
• Loaded and faced the products on the shelves
• Assisted late-night customers with their needs
• Loaded and wrapped product pallets for storage
֍ Package Handler: Federal Express Home Delivery, Ft. Myers, FL June 2005 – August 2008
• Unloaded packages from delivery trucks
• Scanned and sorted packages to individual route trucks for delivery
• Routed any unlabeled, damaged, or unscannable packages to quality assurance
֍ Senior Customer Support and Sales Representative: Convergys (Now Concentrix), Tampa, FL June 2015 – Feb 2017
• Managed inbound customer support calls
• Provided and sold solutions for radio and online customer concerns
• Advised representatives to ensure that customers received the highest quality service
• Fielded escalated issues from customers throughout a nine team production floor
֍ Accounts Receivable Specialist: Advantage Solutions, Tampa, FL Feb 2017 – Present
• Receive incoming commission payments from various clients
• Sort documents to ensure proper support is available
• Process checks via spreadsheets to reconcile to existing orders
• Create missing orders to reconcile payments to as appropriate
• Create and maintain training material and workbook macro for department
֍ Voice Actor: Lewis and Young Entertainment via C4Con, Homosassa, FL September 2023
• Create interesting and dynamic character personalities
• Bring script lines to life before a local live audience around 60 to 80 members
• Receive coaching instruction to perfect performances during rehearsals
• Perform live in the format of a traditional radio show as a simulated broadcast